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Privacy Policy

Bubbles Linen & Laundry

Last updated: May 2026

Bubbles Linen & Laundry respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal data when you contact us, use our website, request a quote, book laundry services, arrange linen hire, or otherwise communicate with us.

The UK GDPR requires businesses to provide clear information about how personal data is collected, used, stored and shared. This includes explaining the purpose of processing, retention periods and who data may be shared with.

1. Who we are

Bubbles Linen & Laundry provides reliable commercial laundry and linen hire services across Birmingham, Solihull, Coventry and Warwick.

Business contact details:
Bubbles Linen & Laundry
1 Oxhill Rd, Shirley
Solihull
B90 1LR
United Kingdom

Telephone: 0121 798 2825
Email: info@bubbleslinenandlaundry.co.uk

For the purposes of data protection law, Bubbles Linen & Laundry is the data controller for the personal information we collect and use.

2. Personal information we collect

We may collect and use the following types of personal information:

  • Name
  • Business name
  • Job title
  • Email address
  • Telephone number
  • Billing address
  • Collection and delivery address
  • Details of laundry, linen hire or commercial service requirements
  • Messages or enquiry details you send to us
  • Payment and invoicing information
  • Website usage information, such as cookies, device information and analytics data
  • Records of communication, quotes, orders, collections, deliveries and service history

We only collect personal information where it is necessary for running our business, responding to enquiries, providing services, managing accounts, improving our website, or meeting legal obligations.

3. How we collect personal information

We may collect information when you:

  • Contact us by phone, email, website form or social media
  • Request a quote
  • Book a laundry or linen hire service
  • Become a commercial customer
  • Arrange collection or delivery
  • Visit our website
  • Pay an invoice
  • Provide feedback or make a complaint

We may also receive information from third parties where relevant, such as payment providers, delivery partners, referral partners or business directories.

4. How we use your personal information

We use personal information for the following purposes:

To respond to enquiries

We use your name, contact details and enquiry information to respond to questions, quote requests and service enquiries.

To provide our services

We use customer details, collection and delivery information, order details and service preferences to provide laundry, linen hire, collection, delivery and account services.

To manage customer accounts

We use billing details, payment records, order history and communication records to manage invoices, payments, account queries and service records.

To improve our services

We may use feedback, service records and website analytics to improve our operations, website, customer experience and service offering.

To send service updates

We may contact customers about bookings, collections, deliveries, order updates, service changes, account matters or important operational information.

For marketing

Where permitted, we may send relevant marketing communications about our laundry and linen hire services. You can opt out at any time by contacting us.

To meet legal obligations

We may use personal information to comply with tax, accounting, legal, regulatory or insurance requirements.

5. Lawful bases for using your information

We rely on different lawful bases depending on how and why we use your personal data. ICO guidance states that privacy information should make clear the link between the data processed, the reason for processing and the lawful basis relied upon.

We may use your data on the basis of:

  • Contract: where we need the information to provide services you have requested.
  • Legitimate interests: where we use information to run and improve our business, respond to enquiries, manage customer relationships, prevent fraud or promote relevant services.
  • Legal obligation: where we need to keep records for tax, accounting or compliance purposes.
  • Consent: where we ask for your consent, such as for certain marketing activities or non-essential cookies.

6. Sharing your personal information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary, including:

  • Payment processors
  • Accounting or bookkeeping providers
  • IT and website hosting providers
  • Email and communication platforms
  • Delivery, collection or logistics providers
  • Professional advisers, such as accountants, insurers or legal advisers
  • Regulators or authorities where legally required

We only share information where there is a valid reason and appropriate safeguards are in place.

7. How long we keep your information

We only keep personal information for as long as necessary.

Typical retention periods may include:

  • Enquiry details: up to 24 months after the last contact
  • Customer account records: for the duration of the customer relationship
  • Financial and invoicing records: usually up to 6 years for tax and accounting purposes
  • Marketing preferences: until you unsubscribe or ask us to remove your details
  • Complaint or dispute records: for as long as needed to resolve the matter and protect legal rights

8. Cookies and website analytics

Our website may use cookies or similar technologies to help the site function, improve user experience, analyse traffic and understand how visitors use the website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings.

9. Marketing communications

We may contact existing or prospective business customers with information about our services where we believe it may be relevant to them.

You can opt out of marketing at any time by emailing:

info@bubbleslinenandlaundry.co.uk

We will not continue to send marketing communications if you ask us to stop.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Ask for your data to be transferred to another provider

To exercise your rights, contact us at:

info@bubbleslinenandlaundry.co.uk

11. Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Access to customer information is limited to people who need it for business purposes.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters. The ICO provides guidance for individuals and organisations on UK GDPR and privacy rights.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.