Terms and Conditions

Bubbles Linen & Laundry

Last updated: May 2026

These Terms and Conditions set out the basis on which Bubbles Linen & Laundry provides laundry, linen hire, collection, delivery and related services.

By using our services, requesting a quote, placing an order or opening a customer account, you agree to these Terms and Conditions.

1. About us

Bubbles Linen & Laundry provides reliable commercial laundry and linen hire services across Birmingham, Solihull, Coventry and Warwick.

Contact details:
Bubbles Linen & Laundry
1 Oxhill Rd, Shirley
Solihull
B90 1LR
United Kingdom

Telephone: 0121 798 2825
Email: info@bubbleslinenandlaundry.co.uk

2. Services we provide

We may provide services including:

  • Commercial laundry
  • Linen hire
  • Washing, drying and folding
  • Service washes
  • Collection and delivery
  • Contract laundry services
  • Laundry support for hospitality, healthcare, restaurants, salons, gyms and other businesses
  • Other related laundry or linen services agreed with the customer

The exact services, pricing, turnaround times and collection arrangements will be confirmed at the time of booking, quotation or account setup.

3. Quotes and pricing

Prices may vary depending on:

  • Type of laundry or linen
  • Quantity and weight
  • Frequency of service
  • Collection and delivery requirements
  • Level of soiling
  • Special handling requirements
  • Contract or one-off booking arrangements

Any quote we provide is based on the information supplied at the time. If the items, quantity, condition or service requirements differ from the original information provided, we may amend the price before completing the service.

All prices are stated in pounds sterling.

Unless stated otherwise, prices exclude any applicable VAT.

4. Orders and bookings

A booking is confirmed when we accept your order by phone, email, online form or other agreed communication.

We reserve the right to refuse or cancel a booking where:

  • The service requested is unavailable
  • Items are unsuitable for processing
  • The customer has provided inaccurate information
  • Payment terms have not been met
  • There are health, safety or hygiene concerns
  • The booking is outside our service area or capacity

5. Collection and delivery

Where collection or delivery is agreed, the customer must ensure that items are ready at the agreed time and location.

We will make reasonable efforts to meet agreed collection and delivery times, but timings may be affected by traffic, weather, staffing, operational issues or circumstances outside our control.

If we are unable to collect or deliver because no one is available, access is restricted, or the items are not ready, we may charge a missed collection or redelivery fee.

6. Customer responsibilities

Customers are responsible for:

  • Ensuring items are suitable for commercial laundering
  • Checking care labels before sending items
  • Removing personal belongings from pockets or laundry bags
  • Separating items where special treatment is required
  • Informing us of delicate, high-value, damaged, contaminated or specialist items
  • Providing accurate service, billing and delivery information
  • Paying invoices on time
  • Not including hazardous, sharp, flammable, heavily contaminated or unsafe items

We are not responsible for personal items left in laundry, including cash, cards, jewellery, keys, electronics or documents.

7. Garment and linen care

We will take reasonable care when processing items. However, laundry involves normal risks including shrinkage, fading, colour run, wear, loose buttons, weakened seams, minor damage or pre-existing faults becoming more visible.

We are not responsible for damage caused by:

  • Incorrect or missing care labels
  • Poor fabric quality
  • Pre-existing wear, holes, stains, weakness or damage
  • Colour bleeding or dye transfer
  • Items unsuitable for commercial laundering
  • Items requiring special handling that was not disclosed
  • Objects left inside pockets or laundry bags
  • Normal wear and tear

We may refuse to process items that we consider unsafe, unsuitable or at risk of damage.

8. Stains and heavily soiled items

We will use reasonable efforts to clean stained or heavily soiled items, but we do not guarantee that all stains, odours or marks can be removed.

Some stains may become permanent before we receive the item, depending on the fabric, stain type, age of stain and previous treatment.

Additional charges may apply for heavily soiled items, specialist cleaning or reprocessing.

9. Linen hire

Where linen hire is provided, hired linen remains the property of Bubbles Linen & Laundry or our linen supply partners unless agreed otherwise in writing.

Customers must return hired linen in reasonable condition, allowing for normal use.

Charges may apply for:

  • Missing linen
  • Damaged linen
  • Excessively stained linen
  • Burn marks, tears or misuse
  • Unreturned hire items
  • Late returns
  • Replacement stock

Linen hire terms, quantities, delivery schedules and replacement charges may be confirmed separately for commercial account customers.

10. Turnaround times

We will provide estimated turnaround times where possible.

Turnaround times are estimates only unless expressly confirmed in writing as guaranteed.

We are not liable for delays caused by circumstances outside our reasonable control, including equipment issues, supplier delays, staff shortages, transport disruption, severe weather, power failure or access issues.

11. Payment terms

Payment terms will be confirmed at the time of booking or account setup.

For one-off customers, payment may be required before or on completion of the service.

For commercial account customers, invoices must be paid by the due date stated on the invoice.

We reserve the right to:

  • Request payment upfront
  • Pause services if invoices are overdue
  • Charge late payment interest and reasonable recovery costs where permitted by law
  • Withhold items until payment is made, where legally permitted
  • Cancel or suspend account services for repeated late payment

12. Cancellations

Cancellation terms may vary depending on the type of service, booking size and notice provided.

For one-off bookings, please contact us as soon as possible if you need to cancel or rearrange.

For recurring commercial contracts, cancellation terms will be set out in the customer agreement, quote, contract or service schedule.

If we have already collected items, started work, reserved capacity, arranged staffing or incurred costs, cancellation charges may apply.

For consumer distance or off-premises contracts, cancellation rights may apply under UK consumer rules. UK guidance states that customers may have cancellation rights for services arranged online, by phone or away from business premises, depending on the circumstances.

13. Complaints and re-cleaning

If you are unhappy with a service, please contact us as soon as possible.

Complaints should be raised within 48 hours of collection or delivery where practical.

We may ask to inspect the relevant items before deciding on the appropriate resolution.

Where we accept that a service has not been completed to a reasonable standard, we may offer one or more of the following:

  • Re-cleaning
  • Credit against future services
  • Partial refund
  • Replacement contribution, where appropriate

We will not be responsible for claims where items have been used, altered, repaired, cleaned elsewhere or not made available for inspection.

14. Loss or damage

We take reasonable care of items in our possession.

If an item is lost or damaged due to our fault, our liability will be limited to the fair replacement value of the item, taking into account age, condition, usage and depreciation.

We are not liable for:

  • Sentimental value
  • Consequential losses
  • Loss of profit
  • Business interruption
  • Replacement cost of a full set where only one item is affected
  • Items with undisclosed high value
  • Items unsuitable for the requested service

Customers must notify us promptly of any alleged loss or damage.

15. Business customers

Where services are provided to business customers, the customer is responsible for ensuring that the services are suitable for their business needs.

We are not liable for indirect losses, loss of revenue, loss of profit, loss of contracts, reputational damage or business interruption.

Nothing in these Terms excludes liability where it would be unlawful to do so.

16. Service changes

We may update our services, pricing, collection areas, delivery schedules or operating hours from time to time.

For recurring customers, we will give reasonable notice of material changes where practical.

17. Health and safety

Customers must not provide items that may pose a risk to our staff, equipment or other customers’ items.

This includes items contaminated with hazardous substances, sharp objects, bodily fluids, chemicals, oils, solvents, pests or flammable materials unless specifically agreed in advance.

We may refuse, return or dispose of unsafe items where necessary.

18. Website use

The content on our website is provided for general information only.

We aim to keep information accurate and up to date, but we do not guarantee that website content will always be complete, current or error-free.

You must not misuse our website, attempt unauthorised access, introduce malicious software or use the site in a way that could damage or disrupt it.

19. Intellectual property

All website content, branding, text, images, graphics and materials belong to Bubbles Linen & Laundry or are used with permission.

You may not copy, reproduce or reuse website content without our prior written consent.

20. Events outside our control

We are not responsible for delays or failure to provide services caused by events outside our reasonable control, including transport disruption, severe weather, power failure, equipment breakdown, supply chain issues, staff illness, strikes, fire, flood, legal restrictions or other unexpected events.

21. Changes to these Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on our website and will apply to future bookings and services.

22. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.